General

Please review the following basic terms that govern your use of, and purchase of, products from MISCREANTS, LLC. Please note that your use of SHOP.MISCREANTS.CO constitutes your agreement to follow and be bound by those terms.

Contact

Questions or concerns? Please do not hesitate to contact us at supply@miscreants.co and we'll get back to you as soon as possible. Our business hours are 10am-6pm EST, Monday through Friday. All correspondence received on holidays, Saturday, or Sunday will be addressed the following business day.

Returns

We currently do not offer returns or exchanges, but are working hard to implement a system to do so!

Shipping & Delivery

Processing Time:

Please note, we cannot edit orders once they are placed and registered in our system. Most orders are processed and shipped within 1-2 business days of purchase. However, please allow up to 10-14 business days for processing (especially during promotional periods). All orders are shipped from New York City and delivery time is based on shipping method. See below for details.

Tracking Issues:

Please note, if your tracking states that your package has been delivered, but you have not received anything yet, please allow 24 hours after the stated delivery time to contact us. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after the above time period, please reach out to us for assistance at info@onlyny.com.

Domestic (USA)

ONLY NY INC is not responsible for any lost, stolen, or damaged shipments and the buyer assumes all responsibilities of claims made with the shipping carrier.

      UPS Ground

      • Standard delivery time is 4-7 business days from date shipped, but may take longer.
      • Shipping prices are calculated using real time quotes and are based on weight and destination.
      • We currently cannot fulfill and ship orders to P.O. Box addresses. 

      UPS 2nd Day

      • Available within the 48 continental states. Delivery time is 1-2 business days from date shipped, but can take longer depending on when the package is packed and picked up.
      • Shipping prices are calculated using real time quotes and are based on weight and destination.
      • We currently cannot fulfill and ship orders to P.O. Box addresses.

      Shipping to P.O. Box Addresses

      • Please contact supply@miscreants.co to place your order. We will try our best to accommodate as we know your privacy is important to you.
      • Shipped through USPS.

      International

      Customs & Duties:

      • We currently offer Global Post, Standard Shipping and UPS Worldwide Expedited Shipping. We ship to the address provided. If packages are undeliverable for any reason, including customer’s refusal to pay duties, Miscreants, LLC is not responsible for return shipping costs or for retrieving merchandise. Miscreants, LLC is not responsible for international shipping delays, such as customs delays, and is not held responsible for any customs duties or taxes issued by your respective country. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact supply@miscreants.co if you have any questions.
      • Goods will be imported on behalf of the consignee/e-buyer. The consignee authorizes Miscreants, LLC to import the goods on their behalf. Further, the consignee/buyer agrees that Miscreants, LLC may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
      • Note: It can take up to 6 weeks from the date the package is shipped to clear international customs and arrive at international destinations.

      Shipping Restrictions:

      • Please note that the Shipping and Billing country must match.
      • At this time, we are only able to ship products from the Stanton Street Sports collections to Europe.
      • Additionally, we are unable to ship decks outside of the contiguous United States. All orders placed outside of the lower 48 will be refunded for said items.

          UPS Worldwide Expedited:

          Rest of the World

            • UPS Worldwide Expedited is a guaranteed, reliable service for international shipments.
            • Standard delivery time for UPS Worldwide Expedited is 3-4 business days from date shipped, but may take longer.
            • Pricing is calculated at checkout using UPS real time quotes and is based on weight and destination.